Shipping and Returns
Essex Golf Shoppe wants every customer to be satisfied with their purchase, that's why we offer a 100% SATISFACTION GUARANTEE. In the unlikely event that you are unhappy with your product, simply return it within 30 days for a full refund or exchange.*
You may return the item(s) to:
Essex Golf & Sportswear
118 Main St.
Old Saybrook, CT 06475
*Return shipping charges are the customer's responsibility. In the case of a product(s) that was purchased utilizing the "Free Shipping" option, the customer will only be charged the actual shipping fee that was incurred by SXGOLF.com to originally ship the item(s) to you.
Items must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued. Golf clubs that have the protective wrapper removed and have been hit are considered USED. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable. Essex Golf Shoppe reserves the right to assess a restocking charge on all returned items, not to exceed $10.
CUSTOM ORDERS, DEMO ITEMS, CLEARANCE ITEMS, and PERSONALIZED ITEMS are not returnable.
Please note carefully the definition of shipping methods:
Standard Ground Shipping- most items ship the same day if an order is received by 3:00PM EST. Standard ground shipping may be via FedEx, UPS, or USPS. Items shipped using Standard Ground Shipping usuallly take 5-7 business days to be delivered. Items shipped directly from the manufacturer may take an additional day or two. Purchases over $79 are eligible for FREE SHIPPING within the Continental US.
3-Day Select- if the order is received before 3:00PM EST, the item will ship that day and arrive on the third business day following the date of the original order (Order received by Friday at 3:00PM will arrive on Wednesday).
2-Day Select - if the order is received before 3:00PM EST, the item will ship that day and arrive on the second business day following the date of the original order (Order received by Monday at 3:00PM will arrive on Wednesday).
Overnight- if the order is received by 3:00PM EST, the item will ship that day and arrive by 4:30PM EST the following business day*
Overnight Priority- if the order is received by 3:00PM EST, the item will ship that day and arrive by 10:00AM EST the following business day*
* Items that are shipped directly from the manufacturer may be delayed by 24 hours. In this case, we will contact you by e-mail to make you aware of the potential delay.